Privacy notice

Last updated: 5 August 2026

Who we are

1st Call Wedding Entertainment, trading as 1st Call Wedding Entertainment, is the controller responsible for the personal information described in this notice.

Registered office: .
Company number: .

Privacy enquiries can be sent to staging@invalid.local or through the contact form.

Information we collect

Depending on how you use the service, we may collect your name, contact details, wedding or event date, venue, timings, guest numbers, service choices, enquiry notes, estimates, booking references, saved addresses, communication preferences, optional extra requests, contract and invoice records, and messages exchanged with the team. Technical security records may include session identifiers, request identifiers, IP address and timestamps.

Most information comes directly from you. Where a booking involves other people or organisations, relevant information may also be supplied by an authorised contact, performer, venue or other person involved in arranging the event.

Why we use personal information

We use information to answer enquiries and take steps at your request before a contract; prepare estimates and check availability; enter into and perform bookings; provide customer-account, contract, invoice and messaging features; manage performers and venues; keep accounting and business records; prevent fraud or abuse; secure the service; and comply with legal obligations.

Our lawful bases are normally steps before entering into a contract and performance of a contract, legitimate interests in operating and securing the service and managing the business, legal obligations, and consent where we specifically ask for it for an optional purpose such as marketing.

What you need to provide

Fields marked as required are needed to deal with the relevant request or account action. If required information is not provided, we may not be able to answer an enquiry, prepare an estimate, create or administer a booking, or provide the requested account feature. Optional fields can be left blank unless they later become necessary for a booking.

Who receives information

Information may be shared where necessary with authorised staff, assigned performers, relevant venues, hosting and communications providers, payment or accounting providers, professional advisers and public authorities where disclosure is required. We limit access to what is reasonably needed for the purpose.

International transfers

If a supplier processes personal information outside the UK, we use the transfer route permitted by UK data-protection law and, where required, appropriate safeguards. You can ask us for information about safeguards relevant to your data.

How long we keep information

Unconverted enquiries are normally retained for 24 months after the last meaningful contact. Booking and transaction records are retained for the period reasonably required for the booking, accounting, dispute and legal-record purposes. Security and operational records are kept only for as long as reasonably required for their purpose. Records may be kept longer where a dispute, legal hold or regulatory duty requires it.

Cookies, analytics and similar technology

The website uses the strictly necessary first-party session cookie FIRSTCALLSESSID on routes that need form security or account state, plus FIRSTCALL_CONSENT to remember your privacy choice.

NT Analytics is optional and is not loaded until you choose “Allow analytics”. If enabled, it measures page views, referrers and campaign attribution, engagement, form starts/submissions, configured conversions, performance metrics, errors, clicks and scroll depth. Its session-replay feature masks page text and never records values entered into input, select or textarea fields. Raw IP addresses are not persisted by NT Analytics. We rely on consent for this optional analytics processing and you can withdraw that consent at any time through Cookie settings.

See the cookie notice for the technologies used and how to change your choice.

Your data-protection rights

Depending on the circumstances and lawful basis, you may have rights to access personal information, correct inaccurate information, request erasure, restrict processing, object to processing, and receive or transfer certain information in a portable format. Where processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful processing.

Your right to object: you can object to processing based on legitimate interests. You can object to direct marketing at any time.

Complaints

Please contact us first if you have a concern so we can investigate it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. See ico.org.uk/make-a-complaint.

Security

We use technical and organisational measures including encrypted transport, restricted access, server-side sessions, request validation, CSRF protection and audit records. No internet service can guarantee absolute security.