Frequently asked questions
Ask a questionAnswers before you send an enquiry
These answers are loaded from the same content service used by the mobile app.
Does submitting the form confirm a booking?
No. The form creates a booking or availability request so the date, service and requirements can be reviewed. A request is not the same as a confirmed booking.
Why can final pricing differ from a displayed “from” price?
Dates, locations, timings, access, setup requirements and the exact entertainment specification can affect pricing.
Can I enquire before the venue is confirmed?
Yes. Enter what you know and state that the venue is not yet confirmed.
How do I see my booking online?
Create or sign in to a customer account using the email address associated with the booking.
What can I change through my account?
You can request changes to the event date, time, venue, guest count or another booking detail, and request available add-ons.